Roomascope · Pluto Lab
How can we help?
Questions about a design, subscription or your data? Contact us and include your Support ID from the app’s About screen.
Contact support
[email protected]Please don’t send passwords, verification codes or payment-card details. Only attach a room photo if you want us to review it.
Restore a subscription
In the app, open About → Restore purchases. Use the Apple Account that made the purchase. Restoring access does not reset the number of designs already used.
Manage or cancel
Open Apple subscriptions, or use Manage subscription in the app. Deleting the app or your Roomascope account does not cancel your subscription.
Delete your account and designs
In the app, open About → Delete account and designs and confirm. Access closes immediately and server cleanup is queued. If you cannot open the app, email support with your Support ID; we will verify the request before acting.
Photos you exported to your device are not removed. Purchase and accounting records may be retained as described in our privacy notice.
Missing history after reinstalling?
Purchase restoration restores paid access. It does not guarantee recovery of photo history if your previous app identity was lost or you changed devices. Contact support before resetting the app again.